Returns & Exchanges

Lotte Duty Free ensures a seamless return experience for travelers, allowing for cancellations and refunds on unused items within 30 days of purchase, provided all original packaging and duty-free seals remain intact.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to your order history to select the specific items you wish to return or exchange.

• 2.
  Verify Eligibility

  Ensure the product is unused, unopened, and accompanied by the original receipt and any promotional gifts received at the time of purchase.

• 3.
  Customs Coordination

  For international travelers, please note that returns may require coordination with local customs authorities if the item has already been picked up at a departure point.

• 4.
  Processing and Refund

  Once the returned item is inspected at our specialized facility, your refund will be credited back to your original payment method within 7 to 14 business days.